We are committed to providing an easy and comfortable experience for everyone.
Find information and tools to help if you are a passenger with accessibility needs, or travelling with someone who has accessibility needs.
Frequently Asked Questions
Below we have collected answers to the most frequently asked questions about accessibility in all areas of our airport and available airport services.
Dropping Off and Picking Up
Our Airport has two designated drop-off/pick-up locations. The first location is to the south of our Departures doors and has clearly marked signage to indicate this area. The second location is to the north of our Arrival doors, which also has clearly marked signage to indicate this area. All doors are barrier free.
Our Airport has a public parking lot that is located directly in front of our Terminal Building. The area of the parking lot adjacent to the Terminal Building is lined with accessible parking spaces.
Please refer to our parking app HONK (available on iOS and Android devices) for pricing and to pre-pay for parking. Parking can also be paid at the Pay Stations in the terminal at Arrivals or at the Parking Lot exits by credit card.
Our Airport offers a designated waiting area for all passengers, including those with special needs who are waiting for a limousine, taxi or individual passenger pick-up. There is a pick-up/drop-off area location available directly in front of the Terminal Building (with multiple spots) for passengers with special needs. The specific location of these areas are described in "Dropping Off and Picking Up", and they are also marked with dark blue paint.
Checker is contracted to provide ground transportation services to the Airport. These are on stand-by outside the Arrivals doors to the left. If there is not an accessible vehicle available you can ask for assistance from one of our Blue ACE staff members available throughout the terminal (identified by their bright blue uniforms); a Blue ACE will assist you in getting an accessible limousine.
Please note that if you require a vehicle that is equipped for wheelchairs or other aids you must pre-arrange a Checker (Voyago) by calling 519-455-4580 at least 24 hours in advance.
Car Rental Availability
There are four car rental companies located at our Airport. Please be sure to contact them a minimum of 24 hours in advance to arrange for a rental vehicle equipped for special needs.
Click below to see our available car rental companies.
For individuals with special needs who wish to have a family member or friend accompany them to the Departures gate, please contact your airline ahead of your trip for a special gate boarding pass. These passes are restricted to one escort pass per passenger.
Escort Passes for Bringing Family Members Through Security
Additionally, the entire Airport Terminal Building is a wireless hotspot. This provides a wireless connection to the Internet for anyone that has an antenna, either in the form of a PC networking card or built right into a laptop or PDA (personal digital assistant)/cellphone. All you need is a Wi-Fi (802.11b) wirelessly enabled laptop or PDA/cellphone.
To log- in to free Wi-Fi at the airport:
1. Select "Fly London WiFii" from the list of available wireless networks.
2. The Fly London landing page will open. If the landing page does not open automatically, launch your internet browser and type flylondon.ca
3.Accept the terms and conditions.
You will be able to browse for up to two hours for free.
Free Technical Support is available by calling 519-937-9005 or emailing firstname.lastname@example.org