Have a question about our Airport?

Chances are someone has had the same question! Our FAQ should be the first stop when looking for an answer to your questions.

illustration of man with a question mark next to his heaed

Frequently Asked Questions

Below we have collected answers to the most frequently  asked questions about using our Airport, travelling to and from our Airport, and many other related topics. 


How early does the airport open?

How long before my flight should I arrive at the airport?

What ID do I need to bring?

Travelling Out of London International Airport

How much does it cost to park at London International Airport?

Can I get a taxi or limo when I arrive at the airport?

Can I charge my electronic devices at the airport?

Is there a duty-free at London International Airport?

Do I have to go through Customs prior to departure?

While You Are Waiting

Where are the best places for aircraft spotting?

Is there Wi-Fi available in the terminal?

Is there a chapel/church inside the terminal?

Where can I smoke in the terminal?

Picking Up and Dropping Off

How can I find out if a flight has arrived?

Where is the best place to meet arriving passengers?

Can I drop-off passengers without parking?


What are the current security rules for travel in and out of Canadian airport?

If I have an item that is not allowed through Security screening, what are my options?

Lost Items

If I have lost something, who should I contact?